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RETURN POLICY

Only products purchased from soleimer.com can be returned within 30 days of purchase. The ­­merchandise must be in the original packaging unopened and unused for returns. If the merchandise was defective or damaged during shipment, you will receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original method of payment. Please note return shi­­pping fees are at the customer's expense and are non-refundable.

How to Return 

If you wish to return an item, please contact support@soleimer.com. You will be provided with a return form that must be completed and RMA number to fulfill your request. Use the original packaging (if possible), include the return form and item(s) to be returned, and seal the package securely with tape. We recommend using protective packing materials to minimize any damage to the product(s). Remove any other labels from the package. For your protection and to ensure prompt delivery, we recommend that you send your return via DHL or insured Parcel Post and retain the receipt for your records. Soleimer is not responsible for return postage, the cost of insurance, or lost or undelivered items.

 Send the package to the following address:

Soleimer
Revoluční 6, Praha 1, 110 00

Processing time for returns is usually 7-10 business days from the time the return is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return or exchange request.

For any questions, please contact support@soleimer.com. Business days are from Monday to Friday, excluding federal holidays within the Czech Republic.